2020

Summary
So I have been in IT for a year now after switching careers, started to document more on what I do.
I always had an interest in tech, but more about virtualization which is not something to find an entry-role for. Mostly playing around with Vmware workstation to create windows servers and desktops, creating domains and configure them as needed.

 

Besides that I also like to play around with my home network. Trying different setups, figuring out the settings on the router. (BIG TIP: don't do this when you're wife/girlfriend is home, happy wife, happy life, not so much if she does not have internet connection for netflix)

 

These next pages are a summary of some tasks done spread over a month, to give you an idea what my job entails. Most days start by messaging the IT manager, checking the mailbox and teams messages, prioritizing my tasks that day with room for distractions/questions/requests.

 

Skillset overview
Skills I knew:

  • Picking up the phone
  • Basic troubleshooting
  • Listening to people
  • Explaining IT issues as simple as possible
  • AD account creation/password reset/unlock
  • Refurbishing old hardware
  • Keeping inventory
  • Batch scripting

 

Skills I picked up:

  • Use mstsc for quick remote desktop
  • Keep asking more information to describe the issue in the ticket
  • Use ticketing software
  • Use monitoring software
  • Diffuse heated situations
  • Documenting progress/tickets
  • Communicating in meetings
  • Restoring file from backup
  • Contacting supplier support for RMA
  • Provisioning new hardware
  • Scripting to ease some tasks
  • Using Exchange-Online in powershell
  • Rebooting server through ILO
  • Mapping networkdrives through CLI
  • Implement Ticketing system with teamviewer together with a colleague
  • Working together with Mac user (knowing samba share, but not how to add, worked together to fix)
  • Recreating mail profile within outlook
  • Print spooler cleared
  • Forcing Adsyncsynccycle to sync AD adjustments to azure
  • Use automapping $false to avoid automatic adding of shared mailboxes
  • Whitelisting IP in Azure network settings to be able to connect
  • Set up secure printing for a user
  • Using shortcut to access software uninstaller: appwiz.cpl
  • Using shortcut for startup folder (current user / all users):
    shell:startup / shell:common startup
  • Set up autologon on device
  • Asked for help to add servers to Veeam backup
  • Using a .hol file to import multiple holidays in outlook calendar
  • Created/changed DNS A-records
  • Scripting with try{}catch{} and added logging
  • Used Ubuntu Live usb with chntpw to clear admin pw in SAM-file
  • Pairing new Avaya headset with basestation + wrote guide
  • Restarting an Apache webservice so the website is online again.

 

Technologies encountered:

  • Skype/Teams
  • N-able monitoring
  • Windows server/ILO/desktop
  • Trustwave/MailMarshal
  • Exact (accounting software)
  • VPN (Watchguard, Fortigate)
  • Firewall (Watchguard, Fortigate)
  • Veeam (backup software)
  • O365
  • Salto (access badges)
  • Network ACL
  • Powershell
  • Citrix
  • Outlook
  • Trendmicro
  • Dashlane, LastPass
  • Treesize
  • Bitlocker
  • Remote Desktop
  • OneDrive, Sharepoint
  • Shuttle (AIO pc)
  • Teamviewer
  • Isabel (banking software)
  • AAD connect (sync to azure)
  • WVD
  • Azure network settings
  • 3DPNet (offline NIC installer)
  • Avaya telephony central, DECT, Avaya call reporter (VOIP)
  • Canon printers
  • MFA
  • Samba (add networkdrives on mac)
  • Synology
  • Virustotal (checking malicious attachments/urls)
  • Apache web service

 

Goals
My goal was to become a sysadmin, responsible for network, servers and other devices.